Flawless: Functionally perfect. Product appears and functions like new. It is very hard to tell that it has been opened or used.

Good: Product is fully functional.

• All controls, functions, and modes work perfectly.
• Any screens are free of cracks or chips.
• Charging port, headphone jack, and any peripheral inputs work flawlessly.
• All keys on keyboard are working.
• Microphone, webcam, and speaker working well.
• Holds full charge.
• Cosmetics can be anywhere from Fair to Excellent.

Damaged - Powers On: Product powers on but may have one or more of the following functional issues:

• Cracked or chipped screen.
• One or more broken buttons or knobs.
• Broken microphone, webcam, or speaker.
• Faulty charging port or headphone jack.
• Faulty peripheral inputs (USB's).
• Won't hold charge.
• One or more keys on keyboard not working.
• Will not power on.
• One or more functions or modes not working properly, etc.

Damaged - Won't Power On: Product may have one or more of the following functional issues:

• Cracked or chipped screen.
• One or more broken buttons or knobs.
• Broken microphone, webcam, or speaker.
• Faulty charging port or headphone jack.
• Faulty peripheral inputs (USB's).
• Won't hold charge.
• One or more keys on keyboard not working.
• Will not power on.
• One or more functions or modes not working properly, etc.

We cannot purchase water damaged items.

• Please fully charge computer.
• Make sure you include your power supply.
• Passwords and BIOS locks must be disabled/removed.
• Include as many original accessories as possible, e.g. manuals and boxes.